7thPark7 Key Mobile Usability Guidelines to Implement Now by Marta Rauch
Mobile devices are the new PC. With mobile sales outpacing desktop systems, consumers increasingly use smartphones and tablets to access products and services. However, mobile usability lags behind desktop usability, and the user experience is often difficult and disappointing.
To meet the needs of mobile customers, technical communicators need to ramp up on mobile usability and learn to provide effective mobile user assistance.